Customer FAQs

1. How can I place an order?

You can browse products on our site and use the “Add to Cart” button. Once ready, proceed to checkout and follow the instructions.

2. What payment methods do you accept?
We accept cash on delivery, bank transfer, and mobile payments.

3. How long does delivery take?
Delivery usually takes 2-3 business days, depending on your location.

4. Do you ship Islandwide?
Yes, we deliver anywhere in Sri Lanka.

5. Can I track my order?
After your order is confirmed, we will send you a tracking number or delivery updates via WhatsApp

6. What is your warranty policy?
We offer a 6-month warranty on our products against manufacturing defects. Please refer to our Warranty Policy page for details.

7. How do I report damaged or defective goods?
Please report any damaged goods within 10 minutes of receipt by contacting our Help Center at 0773100818.

8. What is your return and exchange policy?
Returns and exchanges are accepted within 2 days if items are in original condition. See our Return & Exchange Policy page for full details.

9. How can I contact customer support?
You can reach us via WhatsApp at 0773100818 or email us at Clickediin@gmail.com.

10. Are there any delivery charges?
Yes, shipping fees are Rs 400 for the first 1kg and Rs 80 for each additional kg.