Return & Exchange Policy

Eligibility

• Returns and exchanges are accepted within [insert number] days from the date of purchase.

Condition of Items

• Items must be returned in their original condition, unused, and with all original packaging and tags intact.
• Products that are damaged, altered, or used will not be accepted for return or exchange.

Non-Returnable Items

• Certain items are non-returnable for hygiene or safety reasons, including but not limited to: [list items, e.g., undergarments, perishable goods].

Return Process

• Contact our Help Center at 0773100818 within 10 minutes to initiate a return or exchange.
• Provide your order details and reason for return.

Refunds

• Refunds will be processed to the original payment method within [insert number] days after receiving the returned item.
• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

• Exchanges are subject to product availability.
• If the requested item is not available, a refund will be issued.

Damaged or Incorrect Items

• Please report any damaged or incorrect items within 10 minutes of delivery.
• We will arrange for a replacement or a refund as appropriate.