Services FAQ’s

How can I place an order?
You can place an order online through our website or by contacting us via WhatsApp.

What payment methods do you accept?
We accept payments via bank transfer, credit/debit cards, and cash on delivery.

Do you offer cash on delivery?
Yes, cash on delivery is available for most locations.

How long does delivery take?
Delivery usually takes 2-5 business days, depending on your location.

What are your delivery charges?
Shipping fees start at Rs 400 for the first 1kg, plus Rs 80 for each additional kg.

Do you deliver Isaladwide?
Yes, we deliver across Sri Lanka.

Can I return or exchange items?
Yes, returns or exchanges are accepted within 1 day of delivery for eligible items.

What is your refund policy?
Refunds are processed after receiving the returned item in its original condition.

How can I track my order?
You will receive a tracking number via WhatsApp after your order is shipped.

Do you offer discounts for bulk orders?
Yes, please contact us directly to discuss bulk order discounts.

Are all products in stock?
We maintain stock for all listed products; if unavailable, you will be notified promptly.

Do you provide a warranty for products?
Warranty terms vary by product; please check product details or contact support.

How do I contact customer support?
You can reach us via WhatsApp at +94773100818 or email us through the contact page.

Can I change my delivery address after ordering?
Changes can be made if the order has not yet been shipped; contact us ASAP.

Do you have a physical store location?
Currently, we operate online only but offer detailed support to assist with your purchase.